Shipping Policy
Shipping Information
At Choc'd, we take pride in delivering your handmade chocolates with care and precision. Please read our shipping policies below to ensure smooth delivery.
Domestic Shipping (Within Country)
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Standard Shipping:
Cost: $5 flat rate for orders under $50. Free shipping for orders above $50.
Delivery Time: 3-5 business days.
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Express Shipping:
Cost: $15 flat rate.
Delivery Time: 1-2 business days.
Handling Time: Orders are processed and dispatched within 24-48 hours. You will receive a confirmation email with tracking information once your order has been shipped.
International Shipping
We offer international shipping to select countries. Please check at checkout to see if we ship to your destination.
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Standard International Shipping:
Cost: Calculated at checkout based on your location and order size.
Delivery Time: 7-14 business days, depending on your location.
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Express International Shipping:
Cost: Calculated at checkout.
Delivery Time: 3-7 business days, depending on your location.
Customs and Duties: Please note that customs duties or taxes may apply depending on your country’s regulations. The recipient is responsible for these charges.
Warm Weather Shipping
To ensure your chocolates arrive in perfect condition, we offer insulated packaging and cold packs for shipping to warm climates during the summer months or to hot regions. There is an additional charge of $10 for this service, which will automatically apply during checkout for eligible areas.
Order Tracking
Once your order has been dispatched, you will receive an email with tracking information. You can track your package using the tracking link provided in the email. If you do not receive a tracking email within 48 hours of placing your order, please contact our customer service team.
Shipping FAQs
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How can I change my shipping address after placing an order?
If you need to update your shipping address, please contact us within 12 hours of placing your order at [email] or [phone number].
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Can I expedite my order?
Yes! You can choose express shipping at checkout for faster delivery.
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What happens if my order arrives damaged?
While we take every precaution to ensure your chocolates arrive safely, if you receive damaged goods, please contact us immediately with photos of the damage, and we will assist you with a replacement or refund.
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Do you ship to PO boxes?
Yes, we do! However, we recommend using a physical address for larger orders to ensure smooth delivery.
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What should I do if my package is delayed?
If your package has not arrived within the estimated delivery time, please contact our support team with your order number, and we’ll help resolve the issue.