Frequently Asked Questions
What types of chocolates does CHOC’D offer?
We offer a variety of handcrafted chocolates, including personalised blocks, slabs, discs, and pops in milk, dark, and white chocolate. Our range also includes seasonal collections and unique treats like Biscoff Pops and Choc-Lined Lolly Cones.
Can I personalise my chocolate?
Yes! Many of our products, like chocolate blocks, slabs, and discs, can be personalised with names, special messages, pictures or logos, making them perfect for gifting.
Do you offer vegan or sugar-free options?
Yes! We offer vegan friendly dark chocolate and both vegan and sugar-free lollies in our collection.
How long does shipping take?
We ship via express post through Australia Post, typically taking 1-3 business days from dispatch, depending on your location. Please note that regional areas may take a little longer.
Do you offer local pick-up?
Yes, you are welcome to pick up your order from our store at 403 Hampton Street, Hampton in Melbourne. Simply choose the "Pick-Up" option at checkout.
What is your returns policy?
Unfortunately, we cannot offer refunds or exchanges unless you receive the wrong item. For any issues, please contact us with a photo, and we’ll do our best to assist you.
Can I order chocolates for special events?
Absolutely! We cater to a range of events, including birthdays, corporate events, weddings, and more. Contact us to discuss custom orders for your special occasion.
Do you host chocolate-making parties?
Yes! We offer fun and interactive chocolate-making parties for kids and adults at our Melbourne store. Perfect for birthdays, corporate events, and school holiday programs.
How do I contact CHOC’D for more information?
You can reach us by phone at 0420 511 085 or email us at info@chocd.com.au for any questions or inquiries.
Allergen FAQ’s
Is CHOC’D chocolate gluten-free?
Yes, our milk, white, and dark chocolates are gluten friendly (trace amounts may be present). However, please note that toppings added to your chocolate may contain gluten. If you have a gluten allergy, please mention it in the order comments and we will do our best to accommodate.
Is CHOC’D chocolate vegan?
Our dark chocolate is vegan-friendly and contains no milk products, though trace amounts may be present. Please let us know about any specific dietary requirements in the order comments and we will do our best to accommodate.
Are CHOC’D chocolates kosher and halal?
Yes, our chocolates are kosher and halal, but our premises are not certified kosher and halal. Toppings added to the chocolate may contain non-kosher or non-halal ingredients. Please let us know your preferences when ordering.
Do your chocolates contain nuts?
While our chocolate itself does not contain nuts, it is made in an environment that may have traces of nuts, peanuts, and other allergens. Please notify us of any nut allergies in your order comments.